Activityes p29

4

Read the dialogues in the execice 2 again. Then copy and complete the sentences 

1 – Laptops or Tablets 

2 – The scanners we ordered 

3 – By heatsinks 

4 – Name and number  

5

Listen and repeat the departmentss in colour. Then decide which department matches each speech bubble below.

1. IT Maintenance department
2. Customers realtions department
3. Sales and marketing department
4. Accounts department
5. Human rescources department

6

Listen and repeat the words in colour. Then copy and complete senences.

1. discuss it
2. Satisfied
3. Damaged
4. Get back to you
5. Damaged
6. Opening time
7. Hold the line

7

Listen and repeat the words in colour in A. Then match them to their definitions in B.

a. Enquiry

b. Overcharge

c. Complaint

d. Quote 

e. Shipping date

f. Customer number 

You Turn

1. Jerry
2. Database
3. Client's information
4. Romorrow morning
5. 9AM